ROLE PURPOSE

To effectively provide the Regional Sales Manager team with sales and service information to enable informed decision making and achievement of sales and service objectives. Responsible for the upkeep and updating of the new Customer Relations Management (CRM) systems. Assist the Regional Sales Manager with the upkeep of the office in line with the mandate of the Exco reporting.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures availability of accurate and up to date client information through the Customer Service Administrators.
• Consolidation of all reports from various departments upon request.
• Manage the Regional Sales Manager’s office by providing administrative support.
• Ensure month end reporting is completed.
• Ensure commission reports are finalised monthly.
• Prepare minutes for the weekly Sales Business Review meetings.
• Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.
• Develops and implements administrative procedures to support sales and service.
• Provides sales and service-related information as required based on sales and service activities and current portfolio data.
• Provides specific client information/reports to the sales team through analysis of client data.
• Provide reports on the performance of the regional sales teams on achievement against targets on a monthly basis.
• Extrapolates information from the system to support budget compilation and determination of revenue targets.
• Responsible for stationery, housekeeping, and cash sales.
• Assist and work in conjunction with Financial Administrator from time to time.
• To provide administrative and secretarial support to the Regional Sales Manager.
• Some staff supervision.
• Provide sales figures relative to budget as and when requested.
• Drive media sales through regional Customer Service Administrators.
• Publish daily, weekly, quarterly sales statistics.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• B Degree in marketing / business management / business administration
• At least 3 years’ experience in sales administration
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Advanced Excel skills
• Demonstrate excellent organisational skills
• Should be cautious of the level of confidentiality
• Always professional in conduct
• Result driven and independent